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Federal privacy commissioner investigating controversial ArriveCAN app – National

Canada’s federal privateness watchdog has launched an investigation into the controversial ArriveCAN app following a latest criticism, World Information has discovered.

“Our workplace has obtained and is at the moment investigating a criticism that raises issues with respect to the gathering of non-public data by means of ArriveCAN and subsequent use of that data,” stated the Workplace of the Privateness Commissioner of Canada in an e-mail dated July 27.

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Considerations about the kind of private knowledge collected by ArriveCAN, how lengthy this data is saved, and the best way knowledge is shared between completely different authorities companies have been raised by privateness and authorized consultants over the previous two years.

In June 2020, the federal Conservatives additionally requested the privateness commissioner to research ArriveCAN as a consequence of issues it had concerning the potential misuse of knowledge. The privateness commissioner responded two months later and stated that he reviewed the app’s privateness circumstances and that he didn’t have any issues on the time.

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World Information requested privateness commissioner’s workplace for extra particulars concerning the latest criticism – who made it, when it was made, and the way lengthy the investigation would possibly take. The workplace declined to reply these questions, however confirmed the criticism is unrelated to the request despatched by the Conservatives.

“Given the continuing investigation and consultations, we would not have additional particulars to supply right now,” the privateness commissioner stated.


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World Information discovered of the latest criticism from know-how skilled Bianca Wylie, who has carefully adopted developments surrounding the ArriveCAN app.

Wylie despatched an e-mail to the workplace of the privateness commissioner requesting details about the app and whether or not the commissioner had any issues about its continued obligatory use on the border.

The workplace of the privateness fee responded to Wylie’s request indicating that it was at the moment investigating a criticism and due to this fact couldn’t present extra data.

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The e-mail despatched to Wylie did, nonetheless, say the privateness commissioner consulted the federal government and offered suggestions to the Public Well being Company of Canada (PHAC)) and the Canada Border Providers Company (CBSA) when the ArriveCAN app was being developed.

These suggestions included the necessity to restrict the kind of knowledge being collected as a lot as potential and guarantee it was related to monitoring and imposing the quarantine guidelines imposed by the federal government early within the COVID-19 pandemic.

“I’m glad to see somebody has taken this motion,” Wylie stated. “However I don’t know sufficient to say the place that’s going to go.”

ArriveCAN was first launched as a voluntary app in April 2020 as a method of gathering private data wanted by public well being officers to implement quarantine guidelines.

The app was made obligatory for everybody getting into Canada by air in November 2020. This was then prolonged to anybody crossing the border by land in March 2021.

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Its continued obligatory use has come underneath intense scrutiny over the previous few months, particularly as different public well being measures fell to the wayside, resembling obligatory masking and vaccine necessities.

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The union representing Canada’s border brokers has additionally stated the app is a large drain on sources and has turned front-line CBSA officers into IT consultants as a result of they now spend a lot of their time serving to individuals determine the way to use the app somewhat than specializing in safety.


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Privateness and know-how consultants, together with Wylie, have additionally warned that the federal government is repurposing the app right into a pre-customs screening device that has nothing to do with public well being.

And, most just lately, the federal government acknowledged a glitch within the app’s software program that despatched about three per cent of Apple smartphone customers who crossed the border final week an misguided message saying they wanted to quarantine although there was no indication they’d COVID-19.

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Wylie stated the rising laundry record of issues with the app ought to trigger the federal government to think twice about why it’s nonetheless utilizing the app and whether or not it nonetheless serves a public good.

“The priority is there’s no governance in place for this app that’s public,” she stated. “And this was lacking from the start.”

The federal government, in the meantime, has persistently stated ArriveCAN is the simplest and environment friendly method for worldwide travellers to submit proof of vaccination and private data wanted to observe COVID-19 on the border.

The CBSA has additionally stated the app is healthier than the paper-based methodology that was used to gather this data early within the pandemic, citing a 2021 report from the auditor common that discovered the app considerably improved the accuracy of knowledge collected.

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Authorities well being officers have additionally stated the app is a great tool for monitoring new variants of concern as they enter Canada, such because the BA.5 variant, and that the app can be helpful ought to one other wave of the virus hit later this summer season or within the fall.

World Information requested the federal government if it was conscious of the latest criticism and whether it is cooperating with the privateness commissioner’s investigation. A response to those questions was not obtained by publication.

© 2022 World Information, a division of Corus Leisure Inc.

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